Refund and Cancellation Policy

1. First purchase

You may request a full refund of the first subscription payment within 14 calendar days after purchase. If a full refund is issued, access associated with that payment may end when the refund is approved.

2. Renewals

A renewal refund request submitted within 14 calendar days of the charge will be reviewed considering use of the Service, the reason for the request and applicable law. A request does not guarantee a refund unless the law or checkout terms require one.

3. Duplicate charges, errors and service defects

Confirmed duplicate or erroneous charges are refunded in full. If a material technical defect attributable to UTeam prevents use and cannot be remedied within a reasonable time, we may issue a full or proportionate refund for the affected period.

4. Cancellation

Cancellation prevents the next renewal and normally leaves access active until the end of the paid period. It does not by itself refund a completed charge. Keep the cancellation confirmation for your records.

5. How to request a refund

Email info@uteam.club with the account email, product, payment date, amount, currency, transaction reference and reason. Do not send full card details.

For international purchases, Paddle is the Merchant of Record and seller for the payment transaction. Refund and cancellation requests may be submitted through Paddle's buyer-support and transaction channels under the Paddle Refund Policy. You may also contact UTEAM at the address above; we will identify the transaction and coordinate the request through the applicable payment route. Russian purchases paid through YooKassa are handled by the Russian provider identified at checkout.

6. Method and timing

Approved refunds are sent through the original payment provider and normally to the original payment method. Bank and payment-network processing times are outside our control. Any statutory deadline prevails.